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Terms and Conditions

Terms of Agreement - We Are Fresh is the licensed owner of the brand –“We Are Fresh” and the website - “www.wearefresh.in”. Please read the Terms and Conditions carefully. By using this Website or ordering products from the website you agree to be bound by all of the terms and conditions of this agreement. We may at any time modify this Terms and Conditions without any prior notification to you. You should regularly review the Terms and Conditions in the website and in case if the Terms and Conditions are not acceptable to you, you may discontinue using the website and its services. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of use of this website.

Personal Information – We Are Fresh is the licensed owner of the brand –“We Are Fresh” and the website - “www.wearefresh.in”. We respect your privacy. As a visitor to this website you are advised to read the privacy policy carefully.

Services overview- We Are Fresh provides online shopping and delivery service for seafood, poultry, meat and other related food products. Our employees will deliver orders placed by you with us. Delivery will be made in the delivery address mentioned during placing the order. As part of the registration process on this website, We Are Fresh may collect the following personally identifiable information about you like first and last name, alternate email address, mobile phone number and contact details, Postal code, landmark etc. You are responsible for ensuring that someone is present at the delivery address to receive the order and to make the payment.

Eligibility - Services of the website would be available to only select geographies in Kerala. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

License & Site access – We Are Fresh grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This license does not include any resale or commercial use of this website or its contents. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the website.

Account & Registration - All shoppers have to register and login for placing orders on the website. You have to keep your account and registration details current and correct for communications related to your purchases from this website. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service team.

Pricing - The prices mentioned in the website are including all the taxes. Delivery charges will be separate in some cases.

Cancellation by Site / Customer - As a customer you can cancel your order anytime by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds - We have a fare refund policy which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality of the product. We will refund you for the payment which you have made and this will credit into your account within 10 working days.

You Agree and Confirm –
1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other case) any extra cost incurred by We Are Fresh for redelivery shall be claimed from you.
2. That you will use the services provided by the website for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the website.
3. You will provide authentic and true information in all instances where such information is requested of you. We Are Fresh reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services.
4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the website for any of the following purposes: 1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
3. Gaining unauthorized access to other computer systems.
4. Interfering with any other person's use or enjoyment of the Site.
5. Breaching any applicable laws;
6. Interfering or disrupting networks or web sites connected to the Site.
7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Colours - We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Governing Law and Jurisdiction - This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Thrissur shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Copyright & Trademark – We Are Fresh expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of We Are Fresh or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to We Are Fresh. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of We Are Fresh. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of We Rae Fresh or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by We Are Fresh, one of its affiliates or by third parties who have licensed their materials to We Are Fresh and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of We Are Fresh and is also protected by Indian and international copyright laws. “We Are Fresh” , “wearefresh.in” and all the We Are Fresh logos and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of “wearefresh.in” or otherwise proprietary to the “WE ARE FRESH” and may not be used by you for any reason.

Objectionable Material - You agree to use the website and any service at your sole risk and that to the fullest extent permitted under applicable law, We Are Fresh and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity - You agree to defend, indemnify and hold harmless We Are Fresh, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to We Are Fresh or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination - This User Agreement is effective unless and until terminated by either you or We Are Fresh. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site.

We Are Fresh may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to We Are Fresh. Upon any termination of the User Agreement by either you or We Are Fresh, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. We Are Fresh's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Address

 We Are Fresh
    Westfort
    Thrissur

Stay connected

Contact Us

 83010106166
 customerservice@wearefresh.in

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FSSAI No. 21317203000143